Student Employment at ResNet

The ResNet Office employs 7 students during the semester as ResNet Technicians. Technicians handle in-room and in-office level 1 support calls as well as other various projects during the semester. Technicians also answer the phone, email, and submit Tracker tickets. Technicians will be exposed to a wide range of info tech disciplines which may include the following:

• IEEE 802.3 Ethernet Local Area Networks
• IEEE 802.11 a\b\g\n\x Wireless Networks
• Network Access Control
• Card Access Control
• Network Client Security and Remediation
• Computer Hardware and Software Support
• Network and Computer Security
• Network Printing
• Databases 
• Microsoft, Mac and Linux operating systems

Student Technicians also test mobile, gaming and media devices. This is to see if the device will work on our Wi-Fi and provides good service.

Prerequisites
When applying for a technician position, you must:

• Be a current student at Fredonia.
• Have at least a 2.5 GPA..
• Have an adequate technical aptitude.
• Have a want to learn new things.
• Have strong customer service skills.

Hours
Typically, technicians should expect to work:

• 10-20 hours per week during the semester.
• There are also ways to work over breaks and the summer.

General Responsibilities
All technicians must:

• Attend ResNet training prior to fall and spring semesters.
• Actively work in ResNet SWAT which is the on-site tech support for residence halls. This takes place during move in weekend in the fall.
• Contribute to the Residence Life Programming by completing tech-based programming with in the res halls through the school year. They should also support the mission of the Office of ResLife and ITS department.
• Follow all University policies.

Please fill out the job app in the ResNet Office located in McGinnies Hall room 154. Thank you.